Cross-border pet supplies Dog Vest-Style Leash and Harness Set Reflective dog leash, suede cat harness

[Express]]

Our store defaults to using [Zhongtong Express], and for large items, we use logistics by default. Please contact customer service for further details!

【Time】

Our store's shipping deadline is 5 PM every day. After payment is made, we will first prepare the order and arrange it in the warehouse, then proceed with packaging and shipping. Most orders can be shipped the same day they are placed. In case of order delays or stock shortages, our company will promptly communicate with you about the delivery date. You can also leave a message to request expedited shipping.

【Emergency】

During peak ordering periods, our store will ship orders in the order they were received. In case of special circumstances, shipping may be delayed. If you need your order urgently, please contact customer service promptly!

【Service】

Our store is an officially certified and reputable supplier.After-sales service is guaranteed.We support domestic sales/cross-border dropshipping and OEM customization services!

【Return and Exchange】

If you need to return or exchange an item or have any product issues, please contact customer service promptly after receiving the goods. Please do not return the item without authorization!

[Receipt]

To avoid any inconvenience for you, it is recommended to sign for the package in person. If the package is damaged or cracked, please take photos for inspection. If the product is damaged, please take photos, refuse to accept the package, and contact customer service.

about after-Sales

Wholesale Order

Distribution Including Shipping Orders

To ensure the quality of your after-sales service, it is recommended to inspect the goods upon arrival.If the product is damaged or there are any issues affecting its sale or use, please contact us immediately.We will take full responsibility for any issues that belong to us.The return and exchange shipping costs for unilateral rejection are at your own expense. For post-sale orders, all items are refused if they are sent with cash on delivery. Please communicate with us before returning any items.

The drop-shipped product supports an 8-day no-reason return and exchange policy. For non-product related issues, return and exchange fees are at your own expense.Some dropshipping products are priced with shipping included, so please deduct the shipping cost after the sale. The shipping cost is generally 4-8 yuan (please refer to customer service for details).Any after-sales issues can be resolved through communication, and malicious negative reviews will result in permanent disqualification of the agent!

For all special requests/customizations (engraving/printing/labeling, etc.), we will assign a dedicated personnel to handle the order after confirmation. The timeframes on the page are for conservative reference only; we will notify you promptly if there are any special circumstances.During the customization process, orders do not support refunds only. If you insist on a refund, a loss fee will need to be deducted depending on the situation (subject to actual agreement)

a. the Product Must Be Free of Stains/Scratches/Packaging Loss and Damage, Which Will Not Affect the Normal Sales.

B. For after-sales service, please contact customer service first to reach an agreement with us before returning or exchanging the product.

C. Returns and exchanges are not accepted, and all items sent with cash on delivery will be refused!

D. Promptly report any problems encountered.Be sure to report the issue within 48 hours.

E. Providing valid evidence (pictures/videos) can improve after-sales efficiency.